Help
How can we help?
Contact us
For the quickest reply, send us a direct message on Instagram.
Frequently asked
Can't find your answer? Message us on Instagram.
Are the lenses polarised?
Yes. Every Neloire frame comes with polarised lenses that cut glare from roads, water and glass, so your eyes feel more relaxed outdoors.
Do they protect against UV?
Yes. All our lenses are UV protective and help block harmful UVA and UVB rays.
How much is each pair?
Every frame is RM189, whatever the style or colour.
How do I choose the right frame for my face?
As a rule, rounder frames like Luna and Soller soften angular features, while sharper shapes like Maison and Les add structure to softer faces. If you're unsure, send us a selfie on Instagram and we'll help you choose.
How should I care for my sunglasses?
Clean the lenses with a soft microfibre cloth, never with tissue or your shirt. Keep them in their case when you're not wearing them, and avoid leaving them in a hot car.
Which payment methods do you accept?
FPX online banking, Visa and Mastercard, and e-wallets such as Touch 'n Go eWallet and GrabPay.
How do I track my order?
Once your order ships, we email you the courier and tracking number. You can also check the status anytime on our Track my order page.
Shipping
We ship across Malaysia.
- Orders are packed and sent within 1 to 2 working days after payment.
- Orders placed on weekends or public holidays are sent on the next working day.
- We ship with J&T Express or Pos Laju. You'll get an email with your tracking number once your order is on its way.
- Please check your address at checkout. We can't redirect a parcel once it has been sent.
Returns & exchanges
We want you to love your pair.
- You can return or exchange unworn frames within 7 days of delivery, in their original case and packaging.
- To start a return, message us on Instagram or email us with your order number.
- If your frame arrives damaged or faulty, tell us within 3 days of delivery with a photo, and we'll replace it at no cost.
- Refunds go back to your original payment method within 7 working days of us receiving the return.
- Return shipping is paid by the customer, unless the item was faulty or we sent the wrong frame.
